PEI-Genesis is a global leader in the design and assembly of custom engineered connectors and cable solutions for harsh environments. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.
In 2008 there were some important changes that PEI needed to make with their packaging as they faced challenges with delayed deliveries. This alone is a significant problem that needed to be resolved but other factors such as communication and service also played a part in the need for them to switch suppliers. PEI switched to Test Valley Packaging in July 2008, providing them with solutions and support as their new packaging supplier.
PEI selected Test Valley Packaging as their new supplier for multiple factors:
• Competitive pricing
• Excellent Customer Service
• Simple Communication
• Local Supplier
• Quality products
12 years on, these factors are still important and relevant. Magda, Consumer Buyer at PEI had this to say, “We are always looking at the price, quality level and customers service. First off, we are getting very good quality for the price which is sort of the main thing. Excellent customer service is provided to us and as mentioned it has been 12 years and it is a very good relationship; we are like family. When you call businesses usually, you never know who you are talking with, but with Test Valley we are not just a number”
“When we call in or are exchanging emails, we know the names, Fallon, Orella, Beatrice and it is a great friendship we have with them all.”
“It has been 12 years and it is a very good relationship; we are like family.”
The team at PEI continue to have competitors approach them with new quotes, they commented, “Our job is to look for best prices on the market and we did have some TVP competitors come in and quote us but they could never beat TVP on price, quality of products, relationship and communication we have had with the entire team.”
Magda added, “For example, sometimes within an hour of contacting TVP we already have a response. Being fairly local was also a good attraction for us, some days I may of forgotten to add something to our order and I would call in at 8am to speak with one of the sales team asking if we can have a delivery today, I would understand if the answer was no but it never has been. So yes, we have always had great support.”
Test Valley Packaging pride themselves in resolving all customer challenges, have a passion for outstanding communication and customer service and provide simple solutions to issues that could be detrimental for any business.
“very proactive and offered us an alternative product which would resolve the issue.”
Magda also gave us an example where Test Valley have done exactly this, “In terms of Test Valley resolving some internal issues; we had a package going to Turkey and they had some issue with the jiffy bags being opened or damaged upon delivery. The team at Test Valley were very proactive and offered us an alternative product which would resolve the issue. TVP have always been very willing to help in these situations.”
Ruth, Sales Manager at TVP said “The solution that Test Valley have provided to PEI and all our customers is simple, we give 5 star customer service no matter how big or small the company is. We know communication is key when it comes to an important service such as packaging, and we are consistently providing quick, innovative solutions for any issues that arise within a company’s packaging division.
“Thank you to PEI for being a loyal customer for 12 years. We look forward to providing all their future packaging whatever that may be within the industry.”